REAL GROOVY CLUB
A record store is never just a record store, it’s a community. We love that ours has continued to grow with us for more than 40 years. With RG Club, you’ll be rewarded as you spend, making it the perfect way to celebrate (and justify) your ever-growing music collection.
HOW IT WORKS
JOIN RG CLUB
Join RG Club for a $5 lifetime membership, with your email either online or in-store. Your points will begin to accumulate automatically.
1 POINT = $1 SPENT
Earn 1 point for every $1 spent on eligible items. Collect 200 points to get a $20 credit. Most items earn 1 point per dollar, with occasional double or triple points promotions. Some items may not be eligible for points.
REDEEM YOUR REWARDS
When you hit 200 points, your reward automatically becomes RG Club Credit, ready to use online or in-store on your next purchase.
If you’re not a member yet, purchase a membership below to start earning rewards. Make sure you’re signed in at checkout to earn points. Guest checkouts won’t create a membership or earn rewards.
OTHER CLUB BENEFITS
You’ll enjoy awesome rewards every time you shop with us. For every $200 you spend, you’ll receive $20 off future purchases, making it easy to save as you go. We also make your weekends more convenient with free one-hour parking, or extend it to two hours when you make a purchase, so you can relax and browse without the hassle. Plus, you’ll be the first to hear about in-store events, online promotions, and plenty more exclusive offers along the way.
Frequently asked questions
Do I have to pay to join the club?
Yes! It's a one off $5 fee for a lifetime membership. You only need to spend $100 per year for it to be worth it. Add membership to cart and start earning points now.
Are in-store and online points the same?
Most of the time, yes. However, some double and triple points promotions offered online do not apply in-store, and cannot be used in conjunction with any marked-down in-store items.
How do I earn RG Club points?
Create an RG Club account and place your order. $1 spent = 1 point earned on eligible items. All products will state if they earn club points on the product page and in the cart.
Make sure you're logged in and using the same email when you're checking out so that every time you shop at Real Groovy, you’re earning points. Check out the RG Club Page to see other ways you can earn points!
How do I redeem points online?
Once you hit 200 points, your points will automatically convert to your reward and apply at the checkout, so you don't need to do anything!
Do my points or rewards expire?
Your points won't ever expire, but your rewards will expire after 2 years, so make sure you use up those bad boys straight away.
How do I redeem my points in-store?
If you have an RG club membership but don’t have a physical card, just ask for one at the front counter. They’ll issue you an RG Club card so you can earn points on your in-store purchases. Please remember to bring this card for all future in-store transactions.
Can I change my email address?
In some circumstances, we can! Reach out to us at help@realgroovy.co.nz and we will sort something for you!
Where can I see my points balance?
Simply login here and head to your profile section in your account. You'll find your points balance at the top and outstanding rewards at the bottom.
If I signed up in-store, will my membership work online too?
If you signed up in-store, the team will have created your account and synced your points to your online profile. Your in-store purchases count toward your online membership (and vice versa) as long as you’re using the same email address.
Try signing in with the email you used in-store to check your membership. If you’re still having trouble, contact us for help.
Can I earn points on any item?
You can gain points on almost all items at Real Groovy. There are some exclusions, including:
- Certain secondhand items that are new-in.
- Certain audio deals and Hi-Fi equipment
- Shipping costs
- RG Club Membership
- Paying with a voucher, although if your purchase excludes the voucher amount you will gain points for the amount paid.
- Purchases made through any third party site or event such as Trade Me and pop up stalls.
- Purchases made with Afterpay
All products will say whether you are able to earn club points.
If I pay using my reward, do I still earn points?
No, you don’t, you cheeky bugger. You earned the reward by collecting points, so you won’t earn points on the reward itself.
How do I know how close I am to my next reward?
You can check your progress anytime by logging into your account. Your points balance and how many points you need until your next reward will be shown in your RG Club profile section online. In-store you can just ask at front counter and we can look it up!
Can I split payment, using a reward and another payment method?
You sure can, but you won’t earn points on the reward portion of the split payment.
Do I earn points when I use a reward?
No, you won’t earn points on the portion of your order paid with a reward.
Do I earn points when paying with AfterPay?
No, you won’t earn points when you use AfterPay as a payment type.
